For any defective items or incorrect orders shipped, we have a 5-day return policy upon receipt of the order, subject to the following terms and conditions:
1. Item must be in its original purchase condition. All packaging must be unopened, unused, unmarked and not defaced in any manner.
2. Items purchased as part of a set or combination pack have to be returned as a whole set.
3. This return policy does not apply to items which are on sale and/or marked as non-exchangeable or non-returnable.
4. No returns are accepted if you changed your mind on an item.
How do you return an item?
Please email us at enquiries@lootabrick.com with your order number and information on the affected item.
Can you get a full refund instead of an exchange of a new product?
Due to the surprise nature of the boxes, Loot A Brick does not provide refunds for any reasons except for defective products. If you are not satisfied with your purchase, you are welcome to give/trade/sell the items to your friends.
