We do provide refunds via store credit in unique scenarios listed below:

  1. Item is out of stock
  2. Change of ordered item to another item of lesser value (difference in value is stored as credit)
  3. Item was not done according to customer's requirements (customization)
  4. Loot A Brick decides to refund customer (customization)

Products or services that may be available exclusively through this website may have limited quantities and are neither exchangeable nor refundable.

Please email us at enquiries@lootabrick.com with your order number and information on the affected item. Loot A Brick reserves the right to reject any refund should we determine that the said product is deemed fine.